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We liked the
added functionality RF-SMART provides on top of JD Edwards.
Other products we reviewed emulated JD Edwards but did
not offer such a rich set of functionality in addition
to base JD Edwards. RF-SMART is clearly a highly functional
and well thought out product. |
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The software's flexibility
allows us to make changes as needed without modifying
the source code, and post implementation support is always
there when we need it. |
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We reviewed three ADC
vendors before choosing RF-SMART. We selected RF-SMART
because of its functionality, the knowledge and experience
of the ICS team, and the fact that ICS and Amarr both
share customer-focused cultures. ICS is the type of company
we want as a partner. |
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RF-SMART is so easy to
use and provides such fast transaction speeds that our
floor workers learned RF-SMART right away and like using
it. I like how easy it is to configure RF-SMART to meet
our unique needs. |
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With RF-SMART, we have
experienced a 25% increase in productivity and a 67% decrease
in overtime costs – a savings of more than $300,000
annually. Although we thought the system would pay for
itself in two years, it only took nine months. |
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Our ADC solution had to
comply with our vendor audit recommendations (GAMP &
21 CRF Part 11) and ICS did this very well. RF-SMART offered
a great functional fit and the ICS organisation kept their
promises throughout the sales cycle and beyond! |
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I recommend this solution
and this company to my
contacts in the field that are looking for a data collection
product. |
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Our inventory accuracy
with RF-SMART is close to 100%. With fewer errors per
product line (20,000+ SKUs), we don’t spend time
tracking mistakes. |
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Very quick.
Absolutely knowledgeable. Very professional.
A 10 on a scale of 1 to 10. |
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With regards to the service
calls I have placed or emailed to RF-SMART, I have always
been dealt with in a professional and courteous manner.
Thanks. |
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The analysts who were
involved in this issue have been very courteous, knowledgeable
and helpful. Very much satisfied with the issue resolution
provided by your technical support analysts. |
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I am very happy to work
with ICS Customer support. They are patient in listening
to us and always resolve an issue quickly. |
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The RF-SMART team members
are very, very supportive. In fact, they are one of the
best software package support teams I have ever worked
with. |
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Nothing short of OUTSTANDING.
You've established
the new standard in response time. Thank you! |
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By the time I discovered
our SPAM filter caught your email response, our issue
was resolved. Keep up the good work! |
