A Full Range of Client Support Services
Every service we offer is designed to make your RF-SMART project—and your company—more successful. In addition to the convenience of one stop shopping, our services are provided by experienced, well-trained professionals whose primary objective is your complete satisfaction.
Mobile Hardware Sales & Services
From hardware recommendations and RF infrastructure installation to managing hardware maintenance agreements, our dedicated hardware professionals make it easy for you to acquire and own your mobile hardware and printers.
As a top-tier partner with leading mobile hardware manufacturers like Intermec, Psion-Teklogix, LXE, Zebra, Motorola and others, ICS has the leverage to secure great pricing and order-to-delivery turnaround.
Our hardware services include:
- Product delivery, set-up/configuration & testing
- Coordination of RF site surveys & installation
- Hardware upgrade & trade-in programs
- Hardware maintenance agreements
- Product leasing programs
- Media & supplies fulfillment
SmartStart™ Implementation Services
Our SmartStart implementation methodology is a "flexibly structured" process with standardized and documented phases that have been refined through hundreds of go-lives. Because successful projects require great communication, we involve RF-SMART Sales, Pre-Sales, Delivery and Support personnel in the SmartStart process to ensure efficiency and your ultimate satisfaction.
The implementation of RF-SMART begins with a thorough needs analysis called a System Requirements Definition (SRD). Performed in close partnership with your project team, the SRD serves as the "game plan" for your RF-SMART project. It defines the timelines, responsibilities and objectives needed for a smooth and effective project from start to finish.
Once the SRD is completed, we install RF-SMART, configure the software and perform any required tailoring, test the system and commence system training. Upon go-live, customers are smoothly transitioned to RF-SMART Support.
RF-SMART Support Services
Because post-implementation support comprises 95% of the ownership experience, we have invested in the people, processes and technology required to maintain customer satisfaction over the long run. Our highly-trained RF-SMART Support personnel know how to quickly ascertain the source of an issue and provide attentive service in resolving it as quickly as possible. In short, their job is to make sure you can do your job.
Our Support Service processes include Issue Resolution and Escalation procedures as well as Post-Resolution Follow-up to ensure that our remedy met your expectations. For customers who completed the Post-Resolution Follow-up survey in 2007 and 2008, 64% were satisfied with the resolution and 36% were very satisfied.
Standard Support hours are M-F, 8:30a to 5:30p.
24/7 Support packages are also available.
To help you get the most out of RF-SMART, we offer comprehensive training services. On-site or in our Jacksonville training lab, we provide instructor-led lectures and hands-on exercises that help you become fully proficient and comfortable with RF-SMART's administrative features, configurations, reporting and more.
Click here to download our Training Services data sheet.
Contact us for more information about
RF-SMART Training Services.