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Disclaimer
The information contained herein is subject to change without notice and is not warranted to be error free.
If you find any errors, please report them to us in writing at helpdesk@rfsmart.com.
Contact Support
Note: Production critical issues should be called-in and not emailed. These calls are answered 24/7.
| Response Priority | Response Description |
Response Time | Response Effort |
|---|---|---|---|
| Production Critical |
Unable to perform production work and a workaround is not possible | 1 Hour | Continuous |
| High Priority |
A major software function is inoperable, but production work can continue | 4 Hours | ASAP |
| Medium Priority |
Functionality is impacted but is not seriously impacting operations or schedules | 12 Hours | Reasonable Effort |
Need Help?
If you would like to discuss the functions available to you, please contact our NetSuite Strategic Account Executives.