INDUSTRY: eCommerce
ERP: NetSuite
CHALLENGE
On a legacy WMS that was clunky, hard to train new team members on, lacked cloud-based scanning capabilities, and fell short of delivering the all-in-one functionality they needed.
RESULTS
With RF-SMART WMS and RF-SMART Shipping, Strikeforce cut labor costs by 30%, significantly accelerated shipping, and reduced training time from hours to just minutes.
RF-SMART PRODUCTS USED
RF-SMART Shipping
RF-SMART WMS
30%
Reduction in Labor Costs
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70%
Decrease in Shipping Time
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“We’ve been happy ever since selecting RF-SMART. We’ve been able to streamline our warehouse operations, and our continued partnership with RF-SMART has led to greater overall success in our supply chain.”
Brian Nendza | VP of Operations
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The Challenge
As KR Strikeforce worked to meet growing global demand, both their warehouse operations and shipping process became significant sources of friction and cost.
Key issues:
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Clunky, difficult-to-use WMS: Their first scanning solution made their transition to NetSuite harder than necessary. It was antiquated, hard to train on, and failed to support the flexibility needed for exception-based orders.
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No inventory counting routine: Without regular stock counts, Strikeforce had blind spots in their inventory accuracy, unknowingly incurring avoidable labor and resource costs.
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Shipping bottlenecks during peak season: Their previous shipping software caused significant delays, wasting minutes per transaction and required employees to work through the Thanksgiving holiday weekend each year to catch up on hundreds of orders.
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Manual carrier decision-making: Staff were required to manually choose a shipping carrier between every scan, slowing down fulfillment and adding unnecessary complexity to the packing process.
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Heavy onboarding burden: Training new employees required days of hands-on instruction with three supervisors, along with constantly updated documentation for multiple systems and manual processes.
The Solution
Strikeforce chose RF-SMART WMS and Shipping for NetSuite, building a unified warehouse and fulfillment solution on the platform they were already running. This eliminated the need to jump between systems or re-key data across disconnected tools.
With RF-SMART, Strikeforce:
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Implemented a weekly blind stock count using RF-SMART's Stock Counting function, achieving real-time visibility and accuracy across their warehouse inventory.
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Deployed RF-SMART Shipping with a Rules Engine to fully automate carrier selection, choosing the lowest-cost compliant provider with a single scan, no extra clicks required.
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Embedded smart shipping rules for made-to-order shipments, removing manual decisions at the packing station entirely and eliminating guesswork for shipping clerks.
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Leveraged an on-site implementation at their Chicago facility, giving the RF-SMART team direct visibility into warehouse operations and allowing for tailored configuration guidance.
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Simplified workflows so thoroughly that seasonal employees and new hires could learn to process orders within minutes.
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"For our made-to-order shipments, we can simply scan the order and RF-SMART's Shipping Rules Engine validates the details in the background for us. It's all automated, no additional clicks or scans necessary."
Brian Nendza | VP of Operations
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The Results
Strikeforce dramatically improved both warehouse accuracy and shipping efficiency by:
These gains enabled them to:
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Save a full day of labor as all orders placed over the long weekend are now processed the following Monday
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Reduce onboarding time from multiple days with three supervisors down to minutes, even for seasonal staff
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Expand their RF-SMART usage over time, adding features and functionality as their partnership with RF-SMART deepened
RF-SMART's ease of use and hands-on implementation approach freed up time and resources across the business, relieved management of longstanding training pain points, and created a better working environment on the warehouse floor.