YAT USA

INDUSTRY: Appliances & Tools

ERP: NetSuite

CHALLENGE

YAT USA's manual, paper-based processes left them with no inventory visibility, order reporting gaps, and a hazmat shipping workflow that could not scale as their business grew. 

RESULTS

With RF-SMART, YAT USA went from 100 shipments a week to 100 shipments an hour, grew from $3M to $20-30M in three and a half years, and cut hazmat processing times in half. 

RF-SMART PRODUCTS USED

RF-SMART WMS, RF-SMART Shipping 

The Challenge

As YAT USA's outdoor power equipment and tools business expanded, their manual, paper-based operations created compounding challenges that threatened their ability to scale. 

Key Issues: 

• No Formal Warehouse Structure: Prior to implementing RF-SMART, YAT USA grouped incoming orders by SKU rather than individual transactions, creating significant reporting discrepancies. 
• Zero Inventory Visibility: Paper-based processes made inventory tracking and visibility nearly impossible. From paper pick lists to manual label creation, there was no way to tell what was in stock, what needed replenishment, or whether orders were actually fulfilled. 
• Mis-ships Due to Manual Picking: YAT USA's picking workflow was completely manual, with pickers printing and sorting pick tickets by SKU. If a SKU was placed in the wrong stack, mis-ships and inventory inaccuracies occurred. 
• Slow, Error Prone Hazmat Shipping: If the wrong UN number was selected, YAT USA faced fines, penalties, carrier rejection, or shipping delays. As a result, the process was restricted to one trained employee and took 10 to 15 minutes per order. 
• Labor-Intensive LTL Process: Building each pallet required handwriting contents, dimensions, weight, and hazmat notes, then manually re-entering everything into a separate shipping portal. Pallet placards were typed from an Excel template for every single order.

The Solution

YAT USA began their search for a WMS to take their processes from manual to automated, and that evaluation period was shorter than expected. RF-SMART's deep, native integration with NetSuite removed the need to jump between systems entirely, creating a unified platform across their entire ecosystem.

With RF-SMART, YAT USA: 

• Gained bin-level inventory visibility through barcode scanning and comprehensive inventory management capabilities across their entire warehouse.
• Replaced paper pick tickets with Pick Manager, automating task creation and bulk picking for all e-commerce orders, cutting fulfillment time and improving accuracy.
• Eliminated manual processes with RF-SMART's hazmat shipping capability. The system automatically selects the correct UN number, generates all required shipping paperwork, and prompts the warehouse with label requirements for each package.
• Streamlined LTL pallet management with Freight Operations. Every step in the process now happens on the warehouse floor. YAT USA can pick directly to a pallet in the system, capture damage photos within the workflow, confirm dimensions and weight in real time, and have labels and pallet cards generated automatically.

The Results

YAT USA transformed every major workflow in their warehouse:

• Three and a half years ago, YAT USA was generating roughly $3 million in annual revenue and processing 100 shipments a week. Today, with RF-SMART running every major workflow, they are pushing $20 to $30 million a year and shipping 100 orders an hour.
• Despite growing nearly 10x in revenue, YAT USA has not had to add warehouse staff to keep up. The same team that once struggled to get through a week's worth of orders now fulfills over 1,000 parcel shipments in a single day and wraps up by 3:00 PM.
• YAT USA can now process hazmat orders in half the time and has successfully expanded to cross-border hazmat shipping to Canada.