INDUSTRY: Healthcare
ERP: Oracle Cloud
CHALLENGE
As they transitioned to Oracle Cloud, this regional healthcare system needed mobile workflows for materials management and clinical supply activity across their facilities. They also needed a clearer record of where packages were delivered and a way to support supply capture at the point of care.
RESULTS
With RF-SMART, their teams use mobile workflows for PAR management, picking, and other daily supply chain tasks. Delivery photos and tracking information help them resolve package-location questions, while Point of Care supports clinical supply capture and patient charging.
The Challenge
As this regional healthcare system transitioned to Oracle Cloud, they needed a mobile material management solution that fit the pace of clinical care while giving materials teams a consistent way to manage supplies across locations.
Their priorities included:
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Fitting Point of Care supply tasks into clinical teams’ day-to-day work without disrupting care.
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Managing inventory, receiving, picking, PAR levels, delivery, cycle counting, and printing across multiple locations.
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Locating packages and confirming deliveries when questions arise.
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Keeping replenishment practices consistent in select locations.
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Supporting adoption across hospitals and care settings while coordinating training, devices, integrations, and workflow changes.
The Solution
The healthcare system selected RF-SMART for Oracle SCM Cloud to support mobile supply chain execution across their operations. Their solution included:
- Point of Care capabilities across hospitals, emergency departments, and clinical locations.
- Inventory management, picking, PAR management, multiline receiving, cycle counting, and label printing.
- Mobile delivery workflows with photo capture to document package handoff and support chain-of-custody tracking.
RF-SMART provided receiving and materials teams with a user-friendly mobile interface for daily scanning activities. Staff could also scan and photograph packages at handoff, creating a traceable delivery record to help resolve package-location questions.
The Results
With RF-SMART, this healthcare system established a mobile environment that supports supply chain operations and clinical supply activity.
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Enhanced clinical supply visibility: Point of Care gave clinical staff a way to capture supplies used in patient care and associate them with patient charging. A clinical user described the workflow as easy to use, while adoption continued to develop across care settings.
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Improved delivery traceability: Delivery photos and tracking information gave supply chain teams a record of where packages were delivered, helping them investigate missing-package inquiries.
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Intuitive mobile workflows:
Users reported that PAR scanning, item picking, and requisition-quantity management made routine work easier to complete.
- Faster, more accurate counting: Handheld devices improved the cycle-count experience by supporting quick, reliable inventory updates.
- Support for high-volume dock activity: Dock teams used mobile scanning and photo capture to log hundreds of packages each day.
Continuing the Journey
This organization’s RF-SMART journey began with mobile materials management and expanded to support PAR activity, delivery visibility, and Point of Care. RF-SMART continues to provide a platform for the health system to refine workflows and support supply chain operations across their healthcare environment.