INDUSTRY: Healthcare
ERP: Oracle Cloud
CHALLENGE
Between handling 25 truckloads and 2,500 packages daily across nearly 7,000 unique delivery locations, this global healthcare provider relied on paper-based processes that limited visibility, slowed down operations, and left supply chain teams without a single source of truth.
RESULTS
By standardizing receiving, PAR management, and delivery tracking into a unified mobile solution, this provider was able to reduce time spent on supply chain tasks, increase the share of orders managed by supply chain, and boost overall efficiency.
RF-SMART PRODUCTS USED
RF-SMART for Oracle Cloud
65% → 85%
Faster Pick Times
|
15%
Efficiency Gains in Task Completion
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150 Clinics
Live on PAR
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The Challenge
As the organization scaled, paper-based processes created compounding problems across the enterprise:
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Clinical staff were spending a significant portion of their time on supply chain activities, pulling focus from patient care
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Nurses and clinicians were responsible for the replenishment and count across their PAR closets
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Individual clinics developed their own SOPs over time, creating inconsistencies and visibility gaps
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Healthcare workers had to backtrack when package recipients reported missing or unreceived deliveries
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There was no single source of truth to support domestic and international expansion
“We needed an easier process to answer those 15 to 20
questions that could come in a day from patients or clinicians
asking where their package is."
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The Solution
After evaluating their options, the organization chose RF-SMART’s full suite of healthcare functionality to help them standardize processes globally while keeping Oracle Cloud as their single source of truth.
- Barcode Scanning: Transformed receiving operations by eliminating manual data entry and providing instant visibility into package movements.
- Multi-Line Receiving: Enabled clinical staff to efficiently receive incoming Purchase Orders (POs), Transfer Orders (TOs), or Advance Shipment Notices (ASNs) with as few clicks as possible.
- Delivery Confirmation: Provided a reliable chain of custody from receiving to final destination.
- PAR Location Management: Standardized the replenishment and counting processes in PAR closets across 150 clinics.
“The visibility really is the key, and it's not necessarily
just focused on the main campus. That same visibility
now exists everywhere.”
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The Results
With RF-SMART deployed across receiving, PAR management, and package delivery, the organization achieved the end-to-end visibility and standardization it had been working toward:
- Orders managed by the supply chain department increased from 65% to 85%
- 15% efficiency gains in task completion across clinics
- Standardized SOPs across 150+ clinic locations
- Reduced stock-outs, waste, and unnecessary spending
- Simplified onboarding and training for clinical staff
- Real-time chain of custody across nearly 7,000 delivery locations