INDUSTRY: Healthcare
ERP: Oracle Cloud
CHALLENGE
Between handling 25 truckloads and 2,500 packages daily across nearly 7,000 unique delivery locations, this global healthcare provider relied on paper-based processes that limited visibility, slowed down operations, and left supply chain teams without a single source of truth.
RESULTS
By standardizing receiving, PAR management, and delivery tracking into a unified mobile solution, this provider was able to reduce time spent on supply chain tasks, increase the share of orders managed by supply chain, and boost overall efficiency.
RF-SMART PRODUCTS USED
RF-SMART for Oracle Cloud
65% → 85%
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15%
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150 Clinics
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The Challenge
As the organization scaled, paper-based processes created compounding problems across the enterprise:
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Clinical staff were spending a significant portion of their time on supply chain activities, pulling focus from patient care
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Nurses and clinicians were responsible for the replenishment and count across their PAR closets
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Individual clinics developed their own SOPs over time, creating inconsistencies and visibility gaps
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Healthcare workers had to backtrack when package recipients reported missing or unreceived deliveries
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There was no single source of truth to support domestic and international expansion
“We needed an easier process to answer those 15 to 20
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The Solution
After evaluating their options, the organization chose RF-SMART’s full suite of healthcare functionality to help them standardize processes globally while keeping Oracle Cloud as their single source of truth.
- Barcode Scanning: Transformed receiving operations by eliminating manual data entry and providing instant visibility into package movements.
- Multi-Line Receiving: Enabled clinical staff to efficiently receive incoming Purchase Orders (POs), Transfer Orders (TOs), or Advance Shipment Notices (ASNs) with as few clicks as possible.
- Delivery Confirmation: Provided a reliable chain of custody from receiving to final destination.
- PAR Location Management: Standardized the replenishment and counting processes in PAR closets across 150 clinics.
“The visibility really is the key, and it's not necessarily
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The Results
With RF-SMART deployed across receiving, PAR management, and package delivery, the organization achieved the end-to-end visibility and standardization it had been working toward:
- Orders managed by the supply chain department increased from 65% to 85%
- 15% efficiency gains in task completion across clinics
- Standardized SOPs across 150+ clinic locations
- Reduced stock-outs, waste, and unnecessary spending
- Simplified onboarding and training for clinical staff
- Real-time chain of custody across nearly 7,000 delivery locations