In 2018, we had over 400 customers attend our monthly Customer Training webinars. We want you to get the most out of your RF-SMART investment, so we are excited to continue this initiative in 2019. Once a month, our support team will explore RF-SMART functionality and cover hot topics that come up ... Continue Reading
At RF-SMART, we strive to earn and keep the trust of those we do business with – in fact, it’s one of our main Principles. One way we’re working to show our Customers that we’ve got their back is our RF-SMART Vision Levels: Helping our customers go from doing the right things, to doing things ... Continue Reading
BarProducts.com is a leading online retailer for bartending and bar supplies, and in the words of their COO, is the perfect example of “a business who came from an old way of doing things to quickly catching up to the forefront of warehouse management.” As BarProducts.com experienced rapid, ... Continue Reading
If you’re a RF-SMART customer, you might have heard from our support team this year on ways we can help YOU. But what’s the catch? Our mission statement, “We exist to transform customers and change lives,” isn’t just framed up on the wall in our lobby, we mean it. It’s a living, breathing mantra ... Continue Reading
RF-SMART's company mission is “We exist to transform customers and change lives.” But how does that translate to customer support? Have you ever heard our mission statement before? If you haven’t, remember those eight words because they are exactly why we are in business. Let’s break it down. “We ... Continue Reading
Many of you have been asking, “Hey! What do I need to do to guarantee my next implementation will go sour?” Well, that’s easy! We’ve comprised a list of suggestions that are sure to turn your NetSuite SuiteApp implementation into a complete train wreck. 9 sure-fire suggestions to make sure your ... Continue Reading
We recently sat down with one of our Senior Software Support Engineers (a fancy way of saying the guy who helps our customers solve complex problems), and we wanted to pass on the inside scoop on our RF-SMART support team’s approach to problem solving. So first, we’re not perfect. But we do make an ... Continue Reading
