Hardware Professional Services

Put RF-SMART’s hardware experts to work for you. Whether you are an established customer or beginning implementation, we offer complete ongoing care for your hardware needs.

Your team doesn’t need to spend time maintaining or implementing hardware. RF-SMART’s Hardware Professional Services provides in-house solutions to deploy, manage and maintain all of your RF-SMART hardware. From configuration and deployment to continuous device maintenance and spare pool management, your project's success is our responsibility.

We offer multiple, scalable Hardware Professional Service packages to ensure you have the right services to fit your team’s needs. Contact us today to find out what package would best fit your company.

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PROUD PARTNER OF:

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Professional Hardware Configuration Service packages can include:

  • Premium Help Desk Support
  • Contract Management
  • Dead on Arrival Assistance
  • Shipping to Individual Sites
  • Asset Tagging
  • Asset Reporting
  • Standard and Advanced Device & Software Configuration
  • Quality Control - Device Functionality Testing
  • Device Triage
  • Golden Image Creation
  • Golden Image Management
  • MDM (Mobile Device Management) 
  • Kitting
  • Spare Pool Management

Interested in Spare Pool Management?

Our team will hold your spare units and send them to a location at your request when a spare is needed. As quickly as the next day, we’ll make sure another fully configured mobile computer is in the hands of your users. RF-SMART will even help manage your RMA (Return Material Authorization) process as a part of your contract.

Contact us today to find out how you can add Spare Pool Management to your Hardware Professional Services.


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Get to know some of the team:

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James Seely
Hardware Technical Service Manager

How long have you worked in the industry? 28 years

Fun fact about James: "I've been a volunteer firefighter and EMT for 20 years."

Favorite pro-tip from the field: "If you are using a web client, update your Chrome browser version on the mobile computers. An out-of-date version of Chrome can cause some strange behavior so keeping it up to date is good preventative maintenance."

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April LaFalce
Hardware Support Engineer

How long have you worked in the industry? 24 years

Fun fact about April: "I'd rather be hiking than relaxing. Our family finds new places to hike every year, like Oregon and Vegas!"

Favorite pro-tip from the field: "Always make sure the Windows Printer driver settings match the labels."

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Leon Whitfield
Hardware Support Engineer

How long have you worked in the industry? 1 year

Fun fact about Leon: "One thing I cannot live without in the work place is TEAMWORK."

Favorite pro-tip from the field: "Always make sure you have the correct Media settings in the driver."

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John Brocklehurst
Hardware Support Engineer

How long have you worked in the industry? 26 years

Fun fact about John: "I love the outdoors (camping, kayaking and jet skiing)."

Favorite pro-tip from the field: "When having problems with web-based applications, always make sure the Chrome version is updated on your handheld device."

 

Do you want it all?

With RF-SMART's Professional Hardware Services, you can reduce deployment cost and eliminate project risk -
all while freeing up your internal resources to focus on more strategic IT initiatives.

We offer a wide range of Hardware Services to address your every need.

Speak to Our Team