A leading healthcare provider based in the Southeast went live with RF-SMART in a multi-phase approach throughout 2025 in yet another successful collaboration with PwC’s Oracle Practice. The provider serves communities and manages complex supply chains across acute care hospitals, rehabilitation facilities, medical-surgical (med-surg) departments, catheterization laboratories (Cath Labs), and more across more than 25 states.
To stay ahead of their rapid growth, this medical care provider was ready to invest in scalable processes and technologies to prioritize patient care and enhance clinician productivity, while improving operational and supply chain excellence. This started with an overhaul by PwC replacing 40 disparate application systems with the Oracle Fusion suite, allowing the organization to standardize processes and consolidate multiple facets of their business into a single enterprise resource planning (ERP) solution. Within 6 months, all 60 of their hospitals and care facilities across the United States were running live with RF-SMART for Oracle Cloud Healthcare functionality, optimizing materials management in areas like receiving, supply replenishment (PAR Location Management), delivery, printing & labeling, and point of care.
To continue providing high-quality care to their growing communities, they chose RF-SMART - gaining real-time visibility, efficient inventory tracking, and simplified, mobile capabilities. RF-SMART is helping this healthcare provider in 3 key areas:
Innovative Point of Care (POC) functionality allows clinical staff to simultaneously track supply consumption and ensure accurate patient charging with a single scan. For areas like Cath Labs, this customer can scan a predetermined kit to automate the billing and trigger replenishment for the bundle of supplies in that kit.
This rapidly growing North American healthcare system needed a scalable, all-in-one supply chain solution to replace their decades-old, DOS-based inventory management system. RF-SMART's Healthcare Supply Chain Management Software is designed and built for Oracle Fusion ERP to improve data accuracy and achieve 100% interoperability while maintaining HIPAA and SOC II compliance.
To promote adoptability, reduce disruptions, and accomplish a quick rollout across 60 facilities with over 500 users, it was important to find a simple, yet robust solution. RF-SMART's interface is user-friendly, task completion is intuitive, and the barcode scanning functionality was familiar to the clinicians.
They have already seen an impact on productivity, efficiency, and fewer mistakes being made. With the robust capabilities of Advanced Point of Care, this healthcare system can rely on RF-SMART to properly charge patients for materials consumed during their care. With improved supply level accuracy and standardized processes across their 60 facilities, this customer is operating more efficiently; giving time back to clinicians to focus on patient care.
Real-time inventory visibility across 60 hospitals
Standardized processes replacing facility-specific workflows
Persistent login eliminated extra steps in PAR closets
Improved consignment tracking and vendor management in partnership with PwC
Seamless training and adoption for the clinical staff
This healthcare provider has expressed the RF-SMART team's responsiveness and problem-solving built trust that extended beyond a traditional customer-vendor relationship. From the start, the RF-SMART team demonstrated a rich understanding of the healthcare industry, acknowledging challenges that should be addressed to continue providing high-quality medical care while scaling at a rapid pace. During the implementation, it became clear that RF-SMART's deep technical expertise would deliver smooth results, especially during critical go-live periods that required little-to-no downtime. Now that they are live with RF-SMART, the hands-on approach won’t stop: The RF-SMART Customer Success & Support Teams are committed to providing resources and knowledge that will modernize and transform their operations in the long run.
This partnership mindset encouraged them to actively collaborate in many ways, like providing insights for RF-SMART's product roadmap and participating in a multi-day healthcare summit at the RF-SMART Headquarters. As healthcare materials management becomes increasingly sophisticated and critical to patient care, this partnership positions both organizations for long-term success across an expanding national footprint. Given PwC’s integral role throughout this multi-year collaboration, and nearly 10 years of reliable professionalism and consistency with the same team members, RF-SMART and PwC’s Oracle Practice will continue to work together to support this customer and several others within the Oracle Cloud ecosystem.
