When you’re evaluating a warehouse management system, functionality will be at the forefront of your mind – and rightly so, because it’s what dictates the shape of your future business processes. But even if you purchase a product that perfectly aligns with your needs, a rocky implementation or inadequate support can render your project obsolete.
That’s why it’s important to select a solution that comes with an experienced team dedicated to maximizing the return on your investment. So what should you look for?
In our 40+ years of experience, we've helped more than 1,500 NetSuite customers transform their inventory management processes to gain greater accuracy, visibility and productivity across their operations. Let's break down the RF-SMART team that customers can expect:
RF-SMART's mission is to “Transform our Customers and Change Lives.” We never take this lightly - our customers come first every single day. This starts from the very top with our Executive Team, who ensure our company values are continuously woven into our business strategy. Our growing global presence and ever-increasing customer portfolio has never gotten in the way of our commitment to achieving near-perfect customer satisfaction.
Implementation & Consulting
From the moment you engage with RF-SMART, our experienced team (we're talking more than 60 years of NetSuite ERP experience collectively!), is ready to learn about the ins and outs of your business. Working alongside the sales cycle, the Implementation & Consulting team attends site visits as needed, delivers comprehensive training for your staff, and promptly address any concerns or queries that come up. We will also help you define your current and future requirements so you’re getting the right solution for your needs.
Before you go live with one of our solutions, we will assign a dedicated RF-SMART account manager to your project. They have a wealth of knowledge and experience to help you get the most out of your investment. Our Account Management team works with our customers to optimize their processes and usage of our products, while proactively helping them to scale and navigate changes.
Customer Success & Support
Our priority is to ensure you achieve the maximum return on your investment in our products, so we provide resources and support to ensure your success. Our customers can attest to how transformational RF-SMART really is, but we know from time to time, questions will arise. That’s why it’s also critical to have a reliable and responsive support team at your disposal.
As an RF-SMART customer, you benefit from:
Support in your local time zone because your business’s success is our first priority
Access to product documentation and Knowledge Base articles
Ongoing support for certified handheld devices and mobile software
Monthly recorded customer training webinars that cover everything from counting best practices and picking strategies to hardware optimization tips and advanced functionalities
“I can’t say enough things about RF-SMART Support. Anytime I have contacted RF-SMART Support, they are willing to jump in and figure out the issue.” – Clint Swain, Becker Safety
"Because of the extensiveness of the Knowledge Base, I’ve never had to put in a support ticket with RF-SMART." - James Newell, Tuff Stuff Fitness
Our goal is to deliver a fully comprehensive mobile solution for managing your inventory, and that wouldn’t be complete without incorporating hardware. There are two key ways in which our dedicated hardware team can help with your project:
We are here to recommend and supply certified devices that are best suited to your operations. RF-SMART is a Platinum Partner with Honeywell and Zebra, meaning we can provide the best access to handheld barcode scanners, label printers, WiFi equipment and more. We even let you try out the latest technology through demo devices for your team. This will help to free up your internal IT resources while taking the guesswork out of hardware choices.
Hardware Professional Services
Our in-house experts can also assist with deploying, managing and maintaining your hardware on an ongoing basis. This Complete Care offering is a white-glove service that includes:
Advanced Device Configuration
Gold Image Creation and Management
Mobile Device Management (MDM) Services
Spare Pool Management
Premium Help Desk Support
Product Strategy & Software Development
As supply chain experts, it is our duty to deliver robust and effective products that continue to meet your needs in an ever-changing landscape. That’s why our Product Strategy Team is constantly analyzing industry trends to anticipate new requirements, and to refine and build the roadmap for our cutting-edge software (like Automation or Robotics).
That's where our Software Development team comes in, creating the solutions that make your supply chain processes tick. RF-SMART is purpose-built for NetSuite, so our team is tests and ensures our functionality works before, during and after new NetSuite releases - leaving you with a seamless experience.
We have developed strong relationships with hundreds of NetSuite Partners so we can deliver the best possible experience to our current and future customers. Our Partner Management team consists of industry experts that strive to get the very best results for the end user. We'd love to collaborate with your chosen implementation partner as necessary so that you can achieve the results you want.
If you’re interested in learning more about RF-SMART's WMS team, get in touch with us today.
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