Our highly-trained RF-SMART Support personnel know how to quickly ascertain the source of an issue and provide attentive service in resolving it as quickly as possible. In short, their job is to make sure you can do your job.
Our Support Service processes include Issue Resolution and Escalation procedures as well as Post-Resolution Follow-up to ensure that our remedy met your expectations.
Standard Support hours are M-F, 8:30am to 5:30pm, in the customer’s local time zone. 24/7 Support packages are also available.
Visit the RF-SMART customer portal for access to documentation, resources and other content.