Inventory Accuracy: Real-World NetSuite WMS Results

Improving Inventory Accuracy to 99.9%

Achieving 99.9% inventory accuracy is the ultimate gold standard in warehousing. Yet many operations struggle with discrepancies that lead to stockouts, overstocking, and lost revenue opportunities. The right combination of technology, processes, and real-time visibility can transform your warehouse from reactive to proactive—eliminating costly errors and building the foundation for operational excellence.

With inventory accuracy being the second highest business priority for WMS implementations, how does a NetSuite WMS solution like RF-SMART solve this need?

Inventory Accuracy Solution

Inventory Accuracy Improvements
Across Warehouse Processes

Analyzing the 22 NetSuite customer implementations detailed on this page, businesses experience transformative accuracy gains, including:

50-82%

Reduced Misshipments

78%

Reduced Write-off Inventory

98-99.9%

Inventory Accuracy

In the real world not every company strives for 99.9% accuracy on day one. The accuracy goals and gains of any individual company are highly variable depending on their previous baseline processes, the scale of operational changes, and adherence to RF-SMART best practices. All of the results below are from real customers and demonstrate significant operational improvement and long-term platform stability.

In fact, 15 of the 22 companies featured have been live on RF-SMART for five or more years, proving that they achieve accuracy gains on day one and maintain them as their transaction volumes multiply.

Companies that have transformed their warehouse efficiency with RF-SMART: 

Inventory Accuracy Metrics Table
Company	Industry	Accuracy Dimension	Achievement	Impact to Business
Kateeva	Manufacturing	Overall Accuracy	99.97% inventory accuracy	Counting double the complex capital equipment inventory
Golden Valley Farm Supply	Distribution	Overall Accuracy	Increased to 99.98%	High-volume B2B ad B2C farm supply
FYidoctors	Healthcare	Overall Accuracy	99.6% inventory accuracy	Managing 10,000 SKUs across multi-location eyecare
Allied Hygiene	Manufacturing	Overall Accuracy	Increased from 75% to 99.6%	Replaced highly inaccurate quarterly stock takes
Industrial Controls Solutions	Manufacturing	Overall Accuracy	99.8% inventory accuracy	Replaced 3-week counting process with 2-day counts
Arbortec	Manufacturing	Picking Accuracy	Increased from 75% to 99%	Shipping protective apparel to 25 countries monthly
Frescobol Carioca	Retail & E-commerce	Picking Accuracy	99% picking accuracy	Maintained volume despite seasonal staff reduction
Fisk Industries	Manufacturing	Overall Accuracy	Improved from 85% to 98%	Scaled personal care and beauty product distribution
Estyle Corp	Manufacturing	Overall Accuracy	Improved from 70s% to high 90s%	Created 5,000 pallets using new License Plating logic
Mann Lake	Distribution	Overall Accuracy	Improved from 50% to ~90%	Avoided 3-4 day annual warehouse shutdown
Chicago Music Exchange	Retail & E-commerce	Error Reduction	82.5% decrease in mis-ships	Saving approximately $68K annually
BarProducts.com	Retail & E-commerce	Error Reduction	>50% decrease in shipping errors	Customer complaints halved as volume increased
Cargo Crew	Apparel	Error Reduction	Drastic drop in wrong products shipped	Processing up to 3,000 items daily across 7,900 SKUs
Feel Good Foods	Food & Beverage	Error Reduction	25% reduction in picking errors	Eliminated manual data entry via real-time barcode scanning
Argonaut	Manufacturing	Error Reduction	Real-time material tracking with zero margin for error	ISO 13485 & cGMP biotech contract manufacturing
Peace Coffee	Food & Beverage	Stockouts	Reduced to rare occurrences	Down from several stockouts weekly
Artos	Distribution	Shrinkage	78% decrease in written-off inventory	Luxury bathroom accessories distribution
PetShop.co.uk	Retail & E-commerce	Shrinkage	Halved the amount of obsolete stock	Increased balance sheet value by ~20%
Synchron	Distribution	Cycle Counting	Up to 100% accuracy in counts	80% reduction in time required to count
SleepCorp	Manufacturing	Cycle Counting	98.9% count accuracy	Integrated with 16 autonomous robots (AMR)
NewAir	Manufacturing	Physical Counts	Transitioned to daily cycle counts	Completely eliminated annual physical inventories
PSP Limited	Distribution	Physical Counts	Transitioned to cycle counting	Eliminated twice-a-year physical inventory halts

Read the full stories at https://www.rfsmart.com/netsuite/case-study

Proven Results by Accuracy Goal

RF-SMART's native NetSuite WMS architecture is designed to meet your warehouse where it is today, providing the tools and best practices required to reach your specific accuracy goals.

Strict Regulatory Compliance 

For life sciences and food & beverage companies, inventory accuracy isn't a financial goal—it's a strict regulatory mandate. The FDA’s Food Traceability Rule (FSMA 204)  and ISO 13485 standards require zero-latency visibility. Companies like Argonaut and Peace Coffee use RF-SMART to ensure 100% error-free lot and SKU traceability from raw materials to finished goods.

Reaching 99% Inventory Accuracy 

Many businesses outgrow their paper-based processes, leading to chaotic warehouses where inventory is entirely untrusted. For these companies, the initial goal isn't perfection—it's establishing baseline control. Companies like Mann Lake and Estyle Corp utilized RF-SMART to jump from sub-70% accuracy baselines into the high 90s, completely transforming their operational reliability and eliminating massive volumes of missing stock.

Eliminating Miscounts

For OEMs, heavy machinery distributors, and high-volume B2B suppliers, a single miscount on a high-value item can ruin a quarter's ledger. Operators like Kateeva, Golden Valley Farm Supply, and Allied Hygiene utilize RF-SMART’s advanced scanning validation to eliminate manual reconciliations and maintain 99.6% to 99.98% financial accuracy across massive, complex catalogs.

Eliminating Costly Mis-Ships

In the world of high-volume B2C retail, a mis-ship means a lost customer, a costly return, and a damaged brand reputation. High-throughput retailers like Chicago Music Exchange, BarProducts.com, and Cargo Crew rely on RF-SMART's scanning validation to drastically reduce picking and shipping errors, cutting mis-ships by 50% to over 82% while simultaneously absorbing massive spikes in order volume.

Replacing Physical Counts with Cycle Counts - Ending the Annual Shutdown

Halting warehouse operations for days to conduct a wall-to-wall physical inventory count is a massive drain on revenue and labor. By implementing RF-SMART's robust cycle counting functionality, companies like NewAir, PSP Limited, and Synchron have completely eliminated annual physical counts, shifting to targeted, non-disruptive daily counts that maintain near-perfect accuracy year-round.

More from RF-SMART Customers

99.97% inventory accuracy

Kateeva – 99.97% inventory accuracy

"RF-SMART was the only solution with enough capability to take our configurations and still be able to operate. Our systems are very complicated, and we are handling massive amounts of materials."

Donald Cheng
VP Operational Excellence and Business Systems
Industry: Manufacturing

_Increased inventory accuracy to 99.98% (1)

Golden Valley Farm Supply – Increased inventory accuracy to 99.98%

"Implementing bins has given us a huge advantage that we didn't have before... We didn't dream of having this kind of functionality before RF-SMART."

Juan Cano
Director of Operations
Industry: Distribution

Improved inventory accuracy from 85% to 98%

Fisk Industries – Improved inventory accuracy from 85% to 98%

"It is incredibly important to have inventory accuracy and to pick orders efficiently and correctly... I feel like RF-SMART is just an extension of NetSuite."

Bruce Meyer
COO
Industry:  Manufacturing

Increased inventory accuracy from 75% to 99.6%

Allied Hygiene – Increased inventory accuracy from 75% to 99.6% 

After struggling with inaccurate stock that required massive quarterly warehouse shutdowns, Allied Hygiene found the native NetSuite WMS instantly solved their data gaps.

"It covered all of the bases almost immediately for us."

Matthew Clubley
IT Manager
Industry: Manufacturing

99% picking accuracy

Frescobol Carioca – 99% picking accuracy

After struggling with inaccurate stock that required massive quarterly warehouse shutdowns, Allied Hygiene found the native NetSuite WMS instantly solved their data gaps.

"With RF-SMART, we know exactly where our stock is. It is the real-time link between NetSuite and our inventory."

David Vaz
Warehouse & Logistics Manager
Industry: Retail & E-Commerce

Improved accuracy from under 50% to approximately 90%

Mann Lake  – Improved accuracy from under 50% to approximately 90%

"I don't think we were even hitting 50% accuracy pre-RF-SMART. Now, we are sitting closer to 90%. That is a huge improvement."

Shana Rowlette
Chief Financial Officer
Industry:  Distribution 

_Improved inventory accuracy from the 70s to high 90s

Estyle Corp – Improved inventory accuracy from the 70s to high 90s

"Before RF-SMART, our warehouse was a total mess. Our inventory was inaccurate, our people didn't know where to go... RF-SMART is a huge part of transforming our warehouse to the highly efficient warehouse it is today."

Pete Lawney
Director of Manufacturing
Industry:  Manufacturing

98.9% cycle count accuracy

SleepCorp – 98.9% cycle count accuracy

"Our most recent inventory count was at 98.9% accuracy, which had never been done in our business before."

Jay Patel
IT Systems Manager
Industry:  Manufacturing

ZERO MARGIN FOR ERROR

Argonaut  – Real-time material tracking with zero margin for error

"We have zero margin for error, and RF-SMART ensures that we are error-free."

Ben Siedschlag
Supervisor of Manufacturing and Operations
Industry:  Manufacturing

_82.5% decrease in mis-ships

Chicago Music Exchange – 82.5% decrease in mis-ships

"Because of RF-SMART, the warehouse is now working so seamlessly that we can focus on the storefront and making sure the customer experience, as a whole, is right where it needs to be."

Chicago Music Exchange
Industry:  Retail & E-commerce

25% reduction in picking errors

Feel Good Foods – 25% reduction in picking errors

"Warehouse workers were able to utilize their handheld scanners at each step of the picking process, where the audio and visual feedback from the handheld reduced picking errors by 25% in the first 12 months."

Rebecca McBride
Head of Accounts
Industry:  Food & Beverage

Double the inventory counted in 50% less time

BarProducts.com – 50%+ decrease in shipping errors

By replacing manual tracking with barcode scanning, BarProducts reduced shipping errors by more than 50% and cut customer complaints in half, even as overall order volume increased by double digits.

Before RF-SMART, fulfilling orders "was a goose hunt to find the items." 

Joey Rosati
COO
Industry:  Retail & E-commerce

Up to 100% accuracy in inventory counts

Synchron  – Up to 100% accuracy in inventory counts

"Before RF-SMART and NetSuite, all planning was done via Excel spreadsheets... Now, we have a system that is robust and has all the information in one place so we can make decisions quickly and smartly."

Tania Grey
Logistics and Planning Manager
Industry:    Distribution