To work at the Chicago Music Exchange, they have one simple rule: you must love music. Full of both talent and passion from the executives to the warehouse, the skilled team at Chicago Music Exchange has a keen eye for tuning and a love for their craft.
Dedicated to a Fine-Tuned Experience
Before each instrument is shipped out from the warehouse, a crew member performs a thorough quality
check and tune-up before packing and shipping. It’s that specific level of customer service that they try to deliver both in the storefront and online.
Before RF-SMART, Chicago Music Exchange had a few homegrown processes and a mix of supply chain tools that didn’t communicate efficiently. Every time they hired a new crew member, it would take them over two months to get acclimated to the processes and to learn all the SKUs for the items, before also needing to figure out where they were all placed within the warehouse.
They needed a solution that could help automate parts of their process to slim down the time spent on-boarding, while also helping them grow as they worked to continually scale their operations.
A Sound Solution
Searching for a better solution, Brian Robertson, Shipping Manager of Chicago Music Exchange, went straight to NetSuite, in search of a trusted and tested solution.
With RF-SMART and NetSuite helping to streamline their operations, Chicago Music Exchange is able to pull together their warehouse processes, reduce manual entry steps, and increase efficiency. In 2019 alone, they were able to decrease the number of mis-ships by 82.5%, giving their customers more confidence to keep rocking on.
The Outcome
Annually shipping out 120,000+ shipments can be challenging for a shipping manager but with trusted, vetted solutions, a shipment can take less than 20 minutes to get out the door and with saving around $68K, scaling is so much easier.
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