Chicago Music Exchange Case Study

Chicago Music Exchange runs one of the largest e-commerce and storefront music gear shops in the Midwest. Chicago Music Exchange is known for its museum-like storefront and first-class customer service experience. Looking to reduce employee on-boarding times, automate warehouse processes and improve their online shipping, Chicago Music Exchange turned to NetSuite, RF-SMART and PaceJet.

To work at the Chicago Music Exchange, they have one simple rule: you must love music. Full of both talent and passion from the executives to the warehouse, the skilled team at Chicago Music Exchange has a keen eye for tuning and a love for their craft.

Chicago Music Exchange

Dedicated to a Fine-Tuned Experience

Before each instrument is shipped out from the warehouse, a crew member performs a thorough quality
check and tune-up before packing and shipping. It’s that specific level of customer service that they try to deliver both in the storefront and online.

Before RF-SMART and PaceJet, Chicago Music Exchange had a few homegrown processes and a mix of supply chain tools that didn’t communicate efficiently. Every time they hired a new crew member, it would take them over two months to get acclimated to the processes and to learn all the SKUs for the items, before also needing to figure out where they were all placed within the warehouse.

They needed a solution that could help automate parts of their process to slim down the time spent on-boarding, while also helping them grow as they worked to continually scale their operations.

A Sound Shipping Solution

Searching for a better shipping solution, Brian Robertson, Shipping Manager of Chicago Music  Exchange, went straight to NetSuite, in search of a trusted and tested solution.

Pacejet was an easy choice for the Chicago Music Exchange team. Pacejet provides a native integration to NetSuite with connections to RF-SMART and their e-commerce provider to bring together a fully connected solution to help them automate and save time on their shipping line.

With RF-SMART and Pacejet helping to streamline their operations, Chicago Music Exchange is able to pull together their warehouse processes, reduce manual entry steps, and increase efficiency. In 2019 alone, they were able to decrease the number of mis-ships by 82.5%, giving their customers more confidence to keep rocking on.

The Outcome

Annually shipping out 120,000+ shipments can be challenging for a shipping manager but with trusted, vetted solutions, a shipment can take less than 20 minutes to get out the door and with saving around $68K, scaling is so much easier.

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“Because of RF-SMART and Pacejet, the warehouse is now working so seamlessly that we can focus on the storefront and making sure the customer experience, as a whole, is right where it needs to be.”

Read how RF-SMART, PaceJet and NetSuite helped Chicago Music Exchange reduce mis-ships by 82% in one year.

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