NetSuite Pick, Pack, Ship - All from the Device

What is the Pick, Pack, Ship Process?

This process covers from when a sales order is created to when that order is picked from the warehouse and shipped from the fulfillment center to the customer. Typical steps a fulfillment center will need to take are:

  • Creating a sales order after a customer places an order
  • Turn sales order into a picking list (paper or digital, with RF-SMART it is digital)
  • Pick the items from that sales order from the warehouse
  • Assemble items at a packing station
  • Pack the individual orders
  • Confirm all the items on the sales order are in the package
  • Choose the best shipping option
  • Create and attach the shipping label
  • Seal up the package
  • Put in area for outbound shipments


See how easy it is to Pick, Pack, Ship with RF-SMART for NetSuite

Reduce the manpower needed to pick, pack and ship items in NetSuite with a single mobile function. Perfect for companies with small orders or items that ship individually.

One inefficiency that companies, like e-commerce businesses, with small orders or individually packed items face is that it takes multiple touch points from different users to process sales orders and get product to the shipping dock.

RF-SMART combines the process into one mobile function, including the printing of the shipping labels and packing slips to a user-defined printer. The workflow is set up like our others, with easy-to-follow navigation and a color coded UI - but it allows one worker to pick, pack and ship an order straight from the device.

How does Pick, Pack, Ship work?

Gain the mobile flexibility to complete multiple tasks in processing a sales order in real-time, all from the same workflow:

  • The user scans a Sales Order, assigns a box type and then picks the order.
  • If additional boxes are required, the user selects a new box and continues picking. There is also an option to move items between boxes prior to updating NetSuite.
  • After the picking and packing process is completed, the user is prompted to print shipping labels and packing slips. 
  • The assignment of box types and the printing of all documents to a user-defined printer can be setup to a default parameter automatically.

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The Picking Process

There are different ways to pick, pack and ship, and you may need to use multiple types to efficiently operate your warehouse.  We’ve provided a few of the more common methods and the how they can be used in your operation:

  • Order Picking – This is the traditional and most common method where one person picks an entire order. This method is most effective with medium-size orders that may need to be over-packed or can be picked straight onto pallets. If they need to be over-packed, they would typically be brought to a packing station and then scanned into shipping boxes. Shipping can be either parcel or LTL, depending on the size of the shipment and customer requirements.
  • Multi-Order Picking – This method combines multiple orders that are picked together and then separated by order into different totes during the picking process. Smaller orders and items fit this method. The number of orders that can be picked at one time with a single pass through the warehouse is limited to the cart/trolley that is used for picking. Typically, these orders are moved to a packing/shipping station for shipping.
  • Bulk Picking – This method combines multiple orders, and the total quantity for each item is picked without separating by order. Special promotions where only one or a few items are being ordered by many customers is an example were this method may be used.  After picking, the items would be brought to the packing/shipping station for shipping.
  • Pick/Pack/Ship – This method combines all three functions into a single-person process. Pick/Pack/Ship requires that the shipping method and weights be determined prior to picking and can be used on smaller to mid-size orders where items may need to be over-packed or shipped individually.  The worker would pick directly into the shipping container and print all necessary documents using a packing/shipping station.

No matter the method, packing verification may be necessary depending on the characteristics of your item. Knowing what is in each box will assist in determining hidden shortages and provide a much more accurate shipping rate.

Shipping - The Best Way to Ship from NetSuite

Shipping is an area that can save you money, especially with the ability to rate shop once the order is packed.  With the constant changes to how carriers are calculating rates (dimension “DIM” weight being a major method), the better the information you can provide the carrier, the more accurate the quote. 

Carriers can charge back for an incorrectly rated shipment, so it’s best to rate the shipment with not only with weight but the package dimensions to avoid those chargebacks.

Our best “Best Practice?” Using a mobile solution to facilitate and automate all of these methods. Learn more about RF-SMART’s NetSuite shipping solutions


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