Ownership Experience & Satisfaction
Advantages of a One Stop Shop for NetSuite WMS Software, Hardware & Support
The Importance of Software,
Hardware & Support Compatibility
In warehouse operations, seamless interaction between hardware, WMS, and ERP systems is crucial for success. When issues arise, having multiple vendors can lead to delayed resolutions as each points to another's system as the source of the problem. This "finger-pointing" creates support gaps that extend downtime and impact operations.
Research from Metrigy demonstrates the compelling financial advantage of single-vendor support: organizations experience an average 19.7% reduction in operational costs while simultaneously enjoying a substantial 56.7% increase in customer satisfaction ratings—creating both cost savings and revenue opportunities in one strategic decision.
19.7% ▼
Reduced Operational Costs
56.7% ▲
Increased Customer Satisfaction
RF-SMART's Native WMS solution eliminates this complexity by serving as your single point of accountability, providing end-to-end expertise across hardware, software, and integrations.
This unified approach ensures swift resolution of any operational challenges through:
|
Guaranteed hardware-software compatibility |
Dedicated hardware support specialists |
Deep NetSuite expertise |
Single point of contact for all support needs |
Whether you're troubleshooting a scanner, addressing a software question, or optimizing your processes, one call connects you with experts who understand your entire technology stack.
Non-native System
Commonly face integration errors requiring round-the-clock support, as these issues are difficult for companies to troubleshoot internally and can halt operations completely.
Native NetSuite solutions
With native solutions like RF-SMART, errors are typically simpler issues that can be quickly fixed by experienced users or with minimal support assistance.
Complex WMS Setups
Complex setups require support staff knowledgeable about the ERP, WMS, and hardware interactions. Non-native solutions additionally require integration layer expertise, which isn't needed with native solutions.
Ease of One Business Partner
"We were attracted to the ease of just working with one business partner. The relationship with RF-SMART was a breath of fresh air.”
Shana Rowlette
CFO
Mann Lake
Retail
Awesome Support
"The support is awesome. RF-SMART is quick to respond, quick to address problems, and quick to fix them."
McKinley Card
Warehouse Manager & System Administrator
Crispi US
Apparel, Footwear, Accessories
Appreciate the Partnership
"The functionality is exactly what we needed, but what I appreciate the most is the partnership. I know that any question will be answered quickly and any problem will be solved. That’s what impresses me about RF-SMART."
Tim Chapman
Shipping Warehouse Manager
Skin Script
Health and Beauty
RF-SMART Team Made Go Live Easy
"The RF-SMART teams went over and above to provide what we needed during implementation. They made the go-live really easy.”
James Stanley
Operations Director
Thunderworks
Retail
