Gump's

INDUSTRY: Furniture & Home Décor

ERP: NetSuite

CHALLENGE

Gumps relied on paper-based picking, manual NetSuite data entry, and spreadsheet-driven inventory counts. These outdated processes capped productivity and created daily frustration across the warehouse floor.

RESULTS

With RF-SMART WMS and Shipping, Gump's doubled the number of orders shipped, significantly reduced order processing time, and transformed inventory counts from a chaotic manual process into a fast, accurate operation.

RF-SMART PRODUCTS USED

RF-SMART Shipping 
RF-SMART WMS

The Challenge

As Gump's warehouse operations grew, manual processes became the biggest bottleneck in their fulfillment process.

Key issues:

• Paper-based picking: Staff printed pick tickets from NetSuite and navigated the warehouse by paper, then had to re-enter each order individually into NetSuite as an item fulfillment, capping each teammate at roughly 70 picks per day.
• No guided workflows: Without directed picking, the process was slow, error-prone, and difficult to scale as order volume increased.
• Chaotic inventory counts: Creating cycle counts required building spreadsheets and manually locating bins, making the process hectic and labor-intensive.
• Shipping inefficiency: Their previous fulfillment process was slow and caused significant user frustration, with no rules-based automation to guide shippers through each package.
• Restricted system access: Their previous solution limited who could use the software, requiring heavy communication to avoid mistakes and reducing staff autonomy.

The Solution

Gump's chose RF-SMART WMS and RF-SMART Shipping for NetSuite, creating a unified, end-to-end fulfillment flow and eliminating manual guesswork at every step.

With RF-SMART, Gump's:

• Replaced paper pick tickets with RF-SMART's guided picking solution, eliminating the need to manually enter item fulfillments in NetSuite after each pick.
• Automated shipping workflows using RF-SMART Shipping's Rules Engine, allowing the team to build custom rules that guide shippers through each package.
• Streamlined cycle counting with RF-SMART Stock Counts, replacing spreadsheets with a guided, bin-range-driven process that the system handles automatically.
• Improved staff autonomy through RF-SMART's simple, flexible UI and menu versions, making it easy to onboard new team members and reduce the risk of errors without heavy supervisor oversight.

The Results

Gump's dramatically improved warehouse efficiency by:

• Doubling the number of orders each teammate could ship per shift
• Significantly reducing order processing time, validated by internal time studies comparing before and after RF-SMART Shipping

These gains enabled them to:

• Break through the ~70-pick-per-day ceiling that had previously capped individual productivity
• Transform inventory counts from a stressful, all-hands exercise into a fast and accurate routine operation
• Empower warehouse staff with greater autonomy and a simpler day-to-day experience

Most importantly, RF-SMART removed the daily friction caused by paper processes, manual data entry, and restricted system access. By eliminating these operational bottlenecks, RF-SMART has positioned Gump's to scale confidently as they continue to grow their fine goods business.