INDUSTRY: Consumer Products
ERP: NetSuite
CHALLENGE
As Kirby Allison's Hanger Project scaled their luxury men's accessories business, slow label printing and cluttered workstations caused shipping delays, mis-shipments, and costly undercharging on international orders.
RESULTS
With RF-SMART, Kirby Allison increased their shipping rate by 30% and completely eliminated mis-shipments.
RF-SMART PRODUCTS USED
Shipping – RF-SMART Shipping
WMS – Receiving, Inventory Management, Bin Management
2 Week
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30%
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100%
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The Challenge
As Kirby Allison continued to grow, their legacy systems could no longer keep up. As challenges arose, Kirby Allison needed a comprehensive warehouse management solution that would scale their business, all while preserving their premium customer experience.
Key issues:
- Slow Label Printing: Their systems inability to print labels quickly was killing productivity and limiting how many orders they could ship daily.
- Errors Due to Cluttered Workstations: While waiting for labels, staff worked on other orders, creating messy stations where shipments got mixed up and sent to wrong customers.
- Inventory Miscounts: Their previous WMS had glitches that caused ongoing inventory accuracy errors across the warehouse.
The Solution
Kirby Allison's Hanger Project implemented RF-SMART Shipping and WMS for NetSuite just two weeks before their busiest season.
With RF-SMART, Kirby Allison:
- Eliminated the waiting game: Fast label printing removed the delays that slowed down their entire shipping operation and increased their ship rate by 30%.
- Cleared up the chaos: With labels printing quickly, staff could complete one order fully before moving to the next, keeping workstations organized and eliminating mis-shipments.
- Reduced shipping costs: RF-SMART updates NetSuite fulfillment records with actual shipping costs, so they can see exactly where they're losing money and adjust pricing accordingly.
- Launched before the holidays: The two-week implementation with RF-SMART's customizable Rules Engine meant they were fully operational for Black Friday and Cyber Monday.
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We did a really fast implementation. RF-SMART was able to get Shipping implemented in two weeks. We got everything running by Black Friday and Cyber Monday, which was a massive benefit.”The Results
Kirby Allison transformed their warehouse into a faster, more accurate operation. With RF-SMART, they:
- Eliminated label printing delays, increasing their shipping rate by 30%
- Stopped mis-shipments completely by keeping workstations organized and removing operational bottlenecks
- Identified shipping undercharges and began making data-driven pricing decisions on international orders
These improvements allowed Kirby Allison to:
- Successfully navigated their busiest holiday season with a brand-new system implemented just in time
- Gain enterprise-level warehouse functionality at a price point that works for a small business
RF-SMART's user-friendly interface made daily tasks easier for their lean team, with web-based visibility that lets them spot-check bin locations effortlessly. The combination of speed, accuracy, and ease-of-use turned their warehouse from a constraint into a competitive advantage.
