INDUSTRY: Health & Beauty
ERP: NetSuite
CHALLENGE
Before RF-SMART, Optimal Health Systems’ legacy solutions created significant operational inefficiencies throughout their warehouse. From long shipping times to inconsistent inventory data, their systems failed to deliver the accuracy and efficiency needed to scale.
RESULTS
With RF-SMART WMS and Shipping, Optimal Health Systems was able to reduce label printing times, achieve error-free inventory records, and reduce backorders and partial shipments.
RF-SMART PRODUCTS USED
RF-SMART Shipping, RF-SMART WMS
67%
|
100%
|
2 week
|
"RF-SMART Shipping is much faster. It is so much easier and cleaner than our previous solution, and I've been really impressed with it."Skyler Beals | IT Specialist |
The Challenge
As Optimal Health Systems scaled to 1,000 weekly shipments, their previous technology couldn't keep pace with their growing supply chain demands. Order efficiency was suffering, and their team needed a solution that could handle the complexity of managing 70+ products with expiration dates.
Key issues:
-
Long shipment times: Third-party shipping solution averaged 2-3 minutes per domestic label and up to 20 minutes for international shipments
-
Slow, clunky interface: System would kick users back to previous screens if they clicked too quickly and required excessive manual input for international orders
-
FIFO complexity: No automated picking logic to ensure oldest lots were selected first within expiration date constraints
-
Inconsistent inventory data: No real-time visibility into available stock levels
-
Frequent partial shipments and backorders: Lack of inventory visibility meant they couldn't fulfill complete orders efficiently
The Solution
Optimal Health Systems implemented RF-SMART WMS and RF-SMART Shipping for NetSuite, creating an integrated fulfillment flow with real-time data accuracy.
With RF-SMART, Optimal Health Systems:
-
Implemented FIFO picking logic that automatically directs warehouse pickers to the oldest stock within expiration date constraints via handheld devices
-
Deployed bin management technology to efficiently organize inventory by lots and move appropriate product to pick-facing bins
-
Streamlined shipping workflows with an easy-to-use scanning-led process that eliminated slow manual inputs
-
Gained real-time inventory visibility in NetSuite, providing accurate stock levels for demand planning
|
Tresha Preston | Inventory Manager |
"With RF-SMART, we have visibility into the data of preferred stock levels, which The Results
Optimal Health Systems dramatically improved warehouse and shipping efficiency by:
- Reducing label print time by 67%: Cut average time from 2-3 minutes to under 1 minute per domestic shipment
- Achieving error-free inventory records: Real-time NetSuite data provided complete visibility into stock levels
These gains enabled them to:
- Meet their 48-hour fulfillment goal consistently across all orders
- Reduce backorders through visibility into preferred stock levels
- Decrease partial shipments by knowing exactly what inventory was available
- Eliminate training bottlenecks – staff could ship without formal training due to intuitive interface
By eliminating the guesswork in lot management and streamlining the entire fulfillment process, RF-SMART has positioned Optimal Health Systems to confidently scale their wellness product distribution while maintaining the high standards their 40-year reputation demands.
